Biller Property and its related entities (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy explains how we collect, use, store and disclose personal information across open homes/inspections, website enquiries, booking forms, Meta (Facebook and Instagram) advertising, digital lead forms and our CRM systems.
1. What Personal Information We Collect
We may collect your name, phone number, email address, residential address (if provided), identification details at open homes, property requirements and buying preferences, budget and timeframe (if provided), notes from conversations or enquiries, appointment details and website or advertising interaction data collected via tracking technologies such as Meta Pixel and Google Analytics.
2. How We Collect Information
- At open homes and inspections: We collect information when you sign in via QR code, digital check-in or paper form for safety, security and contact purposes.
- Through our website and online enquiry forms: We collect the information you enter so we can respond and provide relevant property information.
- Through Meta (Facebook and Instagram) advertising: We collect information when you submit a lead form, click our ads, visit our landing pages or interact with our digital campaigns. Meta Pixel and Google Analytics may collect details such as page views, form interactions, device and browser information and conversion events.
- Through booking forms: Such as display suite appointments, we collect your contact details and preferred times to schedule and follow up your booking.
- Through our CRM systems: We store and manage your information to maintain communication and service.
3. How We Use Your Information
We use your information to respond to enquiries, provide property information that suits your needs, contact you about properties, projects and developments, send updates, pricing, brochures or floorplans, manage and confirm appointments, maintain communication within our CRM, improve our service, understand advertising performance and comply with legal, safety or security requirements. By providing your information, you consent to these uses unless you notify us otherwise.
4. If You Do Not Provide Information
If certain information is not provided, we may be unable to allow entry to open homes, respond effectively to enquiries, provide full property details or updates, book appointments or deliver a complete service.
5. Disclosure of Personal Information
We do not sell your personal information. We only disclose information where required under the Privacy Act 1988 or to trusted service providers such as CRM platforms, IT and booking systems, or to developers and project partners where you have shown interest. These parties must protect your information and use it only for the services they provide to us.
6. Storage & Security
We take reasonable steps to safeguard your information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be stored in secure cloud-based systems, including CRM and advertising platforms, some of which may be located overseas but are required to meet appropriate data protection standards.
7. Marketing Communications & Opt-Out
We may contact you by phone, email or SMS regarding properties you have enquired about, inspected or may be interested in, including residential listings, projects or developments. You may opt out at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS messages or contacting us directly.
8. Cookies, Pixels & Tracking
Our website and landing pages may use cookies, pixels, Meta Pixel, Google Analytics and similar technologies to improve website performance, better understand visitor behaviour, personalise advertising and measure campaign effectiveness. You may adjust your browser settings to disable cookies, although some features may not work as intended.
9. Open Home & Inspection Collection Notice
Biller Property and its related entities uses personal information collected from you during open inspections for security and safety purposes. We may also use that information to contact you regarding the inspected property and other properties we believe may interest you, and by providing your details you consent to this use unless you advise us otherwise. If you choose not to provide this information, we may be unable to provide an effective service. Except as permitted under the Privacy Act 1988, we do not disclose this information to other parties.
10. Meta Lead Form Disclaimer
By submitting a form through Meta (Facebook or Instagram), you consent to Biller Property and its related entities collecting and using your information to contact you regarding this property and related properties, projects or developments. Your information may be stored in our CRM. Full details are available in this Privacy Policy.
11. Booking Form Disclaimer
By booking an appointment, you agree that Biller Property and its related entities may collect, store and use your personal information to schedule, confirm and manage your booking and to contact you regarding relevant properties, projects or developments. You may opt out of marketing communications at any time.
12. Access, Corrections & Contact Us
You may request access to the personal information we hold about you or request corrections where the information is inaccurate, incomplete or out of date. To contact us:
- Address: Level 3, 376 – 382 New South Head Road, Double Bay 2028
- Phone: 02 8097 1560
- Email: info@biller.com.au